A Canadian would have paid more than 6,000 euros for her rental car. The car rental company charged him for 36,000 kilometers driven.
In fact, Giovanna Boniface from North Vancouver just wanted to help her daughter move. To do this, she rented a large SUV from car rental company Avis, used it to perform the move, and returned the car to the rental company. The total distance was 170 kilometers. That alone certainly wouldn’t be news – but Avis charged Boniface more than 6,000 euros for the 68-hour rental period because it would have covered more than 36,000 kilometres.
36,000 kilometers – a proud number. Boniface could have used it to drive twice from Vancouver to Berlin if there were bridges. And even then, he would have 6,000 kilometers left. If she had omitted all the breaks in her alleged distance of 36,000 kilometers, she would have had to maintain a speed of 536.5 kilometers per hour. That seems unrealistic, especially since the SUV she rents has a top speed of 176 km/h.
No one is reachable at Avis for days
“It’s completely crazy,” Boniface told the Canadian Times Colonist newspaper, describing his thoughts as he looked at the bill. She and her husband immediately tried to call the Avis branch to resolve the incident. However, no one answered the phone there.
When she was finally able to reach a car rental employee, she was not taken seriously with her problem. “I wanted to talk to someone who was in a senior position,” Boniface explains. “But every time I reached someone, they immediately hung up.” Despite her many complaints, no one from Avis had contacted her in days. It wasn’t until local news reported his case that an Avis employee contacted Boniface. On behalf of the car rental company, he apologized to his mother and promised that the 6,000 euros that had been debited would be refunded within a few days. Giovanna Boniface learned from history. She never wants to return her car to the express delivery service again, but now she always wants to personally check if everything is ok at the time of debit.
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